Terms and Conditions of Stellarhouse (Spain, Europe, and USA)

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Welcome to Stellarhouse. These terms and conditions govern the use of our website and the purchase of products in Spain, Europe, and the United States. By using our service, you accept these terms.

Privacy Policy

At Stellarhouse, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information.

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1. Information We Collect:

   • Personal Data: Name, email address, shipping address, and payment details.

   • Data Collected Automatically: Currently, we do not use cookies (this may change in the future).

2. Use of Information:

   • To process and manage your orders.

   • To communicate with you regarding your orders or customer service inquiries.

   • To improve our services.

3. Third-Party Services:

   • Payment processing through Stripe and PayPal.

   • Fulfillment and shipping managed through Printful.

   • Data storage on Wix servers and, where applicable, Printful systems.

4. User Rights:

   You have the right to access, correct, or delete your personal data. To do so, please contact us at eu@thestellarhouse.com.

5. Data Security:

   We take reasonable measures to protect your information from unauthorized access or disclosure.

6. California Consumer Privacy Act (CCPA) (if applicable to US customers): If you are a California resident, you have the right to:

   • Request disclosure of the personal information we collect, use, and share.

   • Request deletion of your personal information, subject to certain exceptions.

   • Opt out of the sale of your personal information (if applicable).

   To exercise these rights, please contact us at eu@thestellarhouse.com.

Terms and Conditions

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1. Order Process:

   Orders cannot be canceled or modified once placed due to the on-demand nature of our products. Please review carefully before confirming your order.

2. Payment Methods:

   Accepted methods: Credit and debit cards (processed by Stripe and PayPal). All payments are made securely.

3. Delivery:

   Delivery times vary depending on the region within Spain, Europe, and the United States. Please note that due to on-demand production, delivery times may be longer than usual.

4. Right of Withdrawal (EU Only):

   Under European regulations, consumers in the EU have the right to withdraw from the purchase within 14 calendar days after receiving the product, without providing a reason. To exercise the right of withdrawal, the customer must notify it in writing to eu@thestellarhouse.com within the stipulated time frame. The product must be returned in its original condition, and the customer is responsible for return shipping costs unless the product is defective.

   For US customers, returns are subject to the policies established by Printful and applicable consumer protection laws. There is no statutory right of withdrawal in the USA; however, you may return products that are defective or as otherwise stated in the return policy.

5. Returns and Refunds:

   Returns are only accepted in the case of defective products or exercising the right of withdrawal (for EU customers).

   For US customers, returns and refunds are subject to Printful’s return policy. Please contact us at eu@thestellarhouse.com with evidence, such as photos, of the defective product. Return shipping costs are the responsibility of the customer unless the product is defective.

6. Right to Modify Terms:

   Stellarhouse reserves the right to modify or update these terms at any time. Any changes will be communicated through the website or via email and will be effective as of the date of posting.

7. Limitation of Liability:

   Stellarhouse is not liable for any indirect, incidental, or consequential damages arising from the use of our services or products, except as required by law.

Shipping Policy

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1. Shipping Destinations:

   We ship to all of Spain, Europe, and the United States.

2. Delivery Estimates:

   Delivery times vary by region. Printful provides estimates, but additional time may be required for production.

3. Taxes and Customs Duties:

   For orders within the European Union, VAT is included in the final price. Customers outside the EU may be subject to additional customs duties according to their country’s regulations. In the USA, sales tax may apply depending on the buyer's location and applicable state laws.

4. Shipping Restrictions:

   Certain products may be subject to shipping restrictions in some countries or regions. It is the responsibility of the customer to check local regulations before ordering.

Business Information (Printing - Spain, Europe, and USA)

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1. Legal Representative:

   Eugenia Trujillo, self-employed, registered in Spain.

2. Business Address:

   C/ Consell de Cent 333, Principal 2ª, 08007, Barcelona, Spain.

3. Contact Information:

   Phone: +34 661 576 714
   Email: eu@thestellarhouse.com

Refund Policy

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Refunds are only offered for defective products or if the right of withdrawal is exercised within the specified period (EU customers).

For US customers, refunds are subject to Printful's return policies. Customers must provide photographic evidence of defects to customer support at eu@thestellarhouse.com.

Return shipping costs are the responsibility of the customer, except when the product is defective.

Dispute Resolution

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1. Arbitration (USA Only):

   Any disputes regarding the use of Stellarhouse services or these terms will be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association. This applies to US customers only.

2. Governing Law:

   These terms will be governed by and construed in accordance with the laws of Spain for European and Spanish customers, and by the laws of the United States for US customers.

This document serves as a comprehensive guide to the policies and terms of Stellarhouse for Spain, Europe, and the United States. By using our services, you accept these terms. Thank you for choosing Stellarhouse!